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Syllabus and Standards

Financial Services I Syllabus

Course Description

This course is designed for 11th and 12th grade students interested in pursuing a career in the financial institution field. It involves operation of a student financial center in cooperation with a sponsoring bank, which provides application of banking and financial procedures and concepts. Leadership development will be provided through FBLA and/or DECA. (This course is cross referenced with Marketing)

Classroom Expectations

Each student is responsible for reading their student handbook and following all rules therein. All disciplinary actions will use the school-wide PGES behavioral expectations:

Behavior Expectations

Leadership
Integrity
Ownership
No Excuses
Self-Control

Specific guidelines for my classroom are as follows:

  • No food in class. It is a danger to the workstations.
  • All students will be respectful to others—at all times.
  • Work must be submitted on time. Late work will have points deducted.
  • All students will be in their seats when the tardy bell rings.
  • Workstations must be neat and materials returned before the dismissal bell rings.
  • A hall pass is required for bathroom breaks.
  • Students must be prepared with pencil, paper and other required supplies.

 

Financial Services I

Valid Course Codes:

060311 Business Education or 080410 Marketing Education Course Description: This course is designed for 11th and 12th grade students interested in pursuing a career in the financial institution field. It involves operation of a student financial center in cooperation with a sponsoring bank, which provides application of banking and financial procedures and concepts. Leadership development will be provided through FBLA and/or DECA. (This course is cross referenced with Marketing)

SUGGESTED PREREQUISITE: One Business Or Marketing credit and Special Permission of the Instructor

 

Content/Process

Students will:

1. Develop and manage a student financial center through the sponsorship of a local bank.

2. Research career opportunities in financial services.

3. Demonstrate financial activities of a student financial center including preparing, maintaining, and analyzing financial statements.

4. Apply communication skills and demonstrate appropriate customer/employee and employee/employer interactions/relations.

5. Define basic banking terminology and develop an understanding of how banks function within the U.S. economy.

6. Demonstrate and understanding the importance of marketing skills when operating a student financial center.

7. Produce documents integrating current word processing, database and spreadsheet applications.

8. Understand the functions of the Federal Reserve System and the role of FDIC.

9. Practice safety and security procedures when operating the student financial center.

10. Perform a variety of banking operations (e.g., operating a teller station, reconcile accounts with statements, prepare cash in and cash out tickets, process cash and checks for deposit, process loan applications, and accept loan payments).

11. Develop an employment portfolio (resume, letters of reference, etc.) and demonstrate job interview techniques.

12. Define examples of credit used by consumers, businesses, and government.

13. Apply math and communication skills within the technical content.

14. Develop standards and policies for extending credit and making collections.

15. Discuss relationship between retailers and financial services (in-store banks, ATMs, credit cards, financing/layaway, etc.).

16. Utilize activities of FBLA and/or DECA as an integral component of course content and leadership development.

17. Demonstrate employability and social skills relative to the career cluster.

18. Utilize available technology in the daily operation of the financial center

 

Connections

  • Kentucky Occupational Skill Standards Assessment (KOSSA) – Financial Services
  • Secretary's Commission on Achieving Necessary Skills (SCANS)
  • 21st Century Skills
  • Common Core State Standards ELA and Math
  • National Business Education Standards
  • MBA Research Knowledge and Skills Statements
  • KCTS Course: BMO 020

 

 

KOSSA Standards--Financial Services

ACADEMIC
AA   SPEAKING AND LISTENING 
AA 1 Utilize effective verbal and non-verbal communication skills
AA 2 Participate in conversation, discussion, and group presentations
AA 3 Communicate and follow directions/procedures
AA 4 Communicate effectively with customers and co-workers
AB   READING AND WRITING 
AB 1 Locate and interpret written information 
AB 2 Read and interpret workplace documents
AB 3 Identify relevant details, facts, and specifications
AB 4 Record information accurately and completely
AB 5 Demonstrate competence in organizing, writing, and editing using correct vocabulary, spelling, grammar, punctuation
AB 6 Demonstrate the ability to write clearly and concisely using industry specific terminology
AC    CRITICAL THINKING AND PROBLEM SOLVING 
AC  1 Utilize critical-thinking skills to determine best options/outcomes (e.g., analyze reliable/unreliable sources of information, use previous experiences, implement crisis management, develop contingency planning)
AC  2 Utilize innovation and problem-solving skills to arrive at the best solution for current situation
AC  3 Implement effective decision-making skills
AD   MATHEMATICS 
AD 1 Perform basic and higher level math operations (e.g., addition, subtraction, multiplication, division, decimals, fractions, units of conversion, averaging, percentage, proportion, ratios)
AD 2 Solve problems using measurement skills (e.g., distance, weight, area, volume)
AD 3 Make reasonable estimates 
AD 4 Use tables, graphs, diagrams, and charts to obtain or convey information
AD 5 Use deductive reasoning and problem-solving in mathematics
AE   FINANCIAL LITERACY
AE 1 Locate, evaluate, and apply personal financial information
AE 2 Identify the components of a budget and how one is created
AE 3 Set personal financial goals and develop a plan for achieving them
AE 4 Use financial services effectively
AE 5 Demonstrate ability to meet financial obligations
AF   INTERNET USE AND SECURITY  
AF 1 Recognize the potential risks associated with Internet use
AF 2 Identify and apply Internet security practices (e.g., password security, login, logout, log off, lock computer)
AF 3 Practice safe, legal, and responsible use of technology in the workplace
AG   INFORMATION TECHNOLOGY
AG 1 Use technology appropriately to enhance professional presentations
AG 2 Demonstrate effective and appropriate use of social media 
AG 3 Identify ways social media can be used as marketing, advertising, and data gathering tools
AH   TELECOMMUNICATIONS  
AH 1 Select and use appropriate devices, services, and applications to complete workplace tasks
AH 2 Demonstrate appropriate etiquette when using e-communications (e.g., cell phone, e-mail, personal digital assistants, online meetings, conference calls)
EMPLOYABILITY
EA   POSITIVE WORK ETHIC
EA 1 Demonstrate enthusiasm and confidence about work and learning new tasks
EA 2 Demonstrate consistent and punctual attendance
EA 3 Demonstrate initiative in assuming tasks
EA 4 Exhibit dependability in the workplace
EA 5 Take and provide direction in the workplace
EA 6 Accept responsibility for personal decisions and actions
EB   INTEGRITY
EB 1 Abide by workplace policies and procedures
EB 2 Demonstrate honesty and reliability
EB 3 Demonstrate ethical characteristics and behaviors
EB 4 Maintain confidentiality and integrity of sensitive company information
EB 5 Demonstrate loyalty to the company
EC   SELF-REPRESENTATION
EC 1 Demonstrate appropriate dress and hygiene in the workplace
EC 2 Use language and manners suitable for the workplace
EC 3 Demonstrate polite and respectful behavior toward others
EC 4 Demonstrate personal accountability in the workplace
EC 5 Demonstrate pride in work 
ED   TIME, TASK, AND RESOURCE MANAGEMENT
ED 1 Plan and follow a work schedule            
ED 2 Work with minimal supervision
ED 3 Work within budgetary constraints 
ED 4 Demonstrate ability to stay on task to produce high quality deliverables on time
EE   DIVERSITY AWARENESS
EE 1 Recognize diversity, discrimination, harassment, and equity
EE 2 Work well with all customers and co-workers
EE 3 Explain the benefits of diversity within the workplace
EE 4 Explain the importance of respect for feelings, values, and beliefs of others
EE 5 Identify strategies to bridge cultural/generational differences and use differing perspectives to increase overall quality of work 
EE 6 Illustrate techniques for eliminating gender bias and stereotyping in the workplace
EE 7 Identify ways tasks can be structured to accommodate the diverse needs of workers 
EE 8 Recognize the challenges and advantages of a global workforce
EF   TEAMWORK
EF 1 Recognize the characteristics of a team environment and conventional workplace
EF 2 Contribute to the success of the team
EF 3 Demonstrate effective team skills and evaluate their importance in the workplace (e.g., setting goals, listening, following directions, questioning, dividing work) 
EG   CREATIVITY AND RESOURCEFULNESS
EG 1 Contribute new ideas
EG 2 Stimulate ideas by posing questions
EG 3 Value varying ideas and opinions
EG 4 Locate and verify information 
EH   CONFLICT RESOLUTION
EH 1 Identify conflict resolution skills to enhance productivity and improve workplace relationships
EH 2 Implement conflict resolution strategies and problem-solving skills 
EH 3 Explain the use of documentation and it's role as a component of conflict resolution
EI   CUSTOMER/CLIENT SERVICE
EI 1 Recognize the importance of and demonstrate how to properly acknowledge customers/clients
EI 2 Identify and address needs of customers/clients
EI 3 Provide helpful, courteous, and knowledgeable service
EI 4 Identify appropriate channels of communication with customers/clients (e.g., phone call, face-to-face, e-mail, website)
EI 5 Identify techniques to seek and use customer/client feedback to improve company services
EI 6 Recognize the relationship between customer/client satisfaction and company success
EJ   ORGANIZATIONS, SYSTEMS, AND CLIMATES 
EJ 1 Define profit and evaluate the cost of conducting business
EJ 2 Identify "big picture" issues in conducting business
EJ 3 Identify role in fulfilling the mission of the workplace
EJ 4 Identify the rights of workers (e.g., adult and child labor laws and other equal employment opportunity laws)
EJ 5 Recognize the chain of command, organizational flow chart system, and hierarchy of management within an organization
EK   JOB ACQUISITION AND ADVANCEMENT
EK 1 Recognize the importance of maintaining a job and pursuing a career
EK 2 Define jobs associated with a specific career path or profession
EK 3 Identify and seek various job opportunities (e.g., volunteerism, internships, co-op, part-time/full-time employment)
EK 4 Prepare a resume, letter of application, and job application
EK 5 Prepare for a job interview (e.g., research company, highlight personal strengths, prepare questions, set-up a mock interview, dress appropriately)
EK 6 Participate in a job interview
EK 7 Explain the proper procedure for leaving a job
EL   LIFELONG LEARNING
EL 1 Acquire current and emerging industry-related information
EL 2 Demonstrate commitment to learning as a life-long process and recognize learning opportunities
EL 3 Seek and capitalize on self-improvement opportunities
EL 4 Discuss the importance of flexible career planning and career self-management
EL 5 Employ leadership skills to achieve workplace objectives (e.g., personal vision, adaptability, change, shared vision)
EL 6 Recognize the importance of job performance evaluation and coaching as it relates to career advancement
EL 7 Accept and provide constructive criticism
EL 8 Describe the impact of the global economy on jobs and careers
EM    JOB SPECIFIC TECHNOLOGIES
EM  1 Identify the value of new technologies and their impact on driving continuous change and the need for life-long learning
EM  2 Research and identify emerging technologies for specific careers
EM  3 Select appropriate technological resources to accomplish work
EN   HEALTH AND SAFETY
EN 1 Assume responsibility for safety of self and others
EN 2 Follow safety guidelines in the workplace
EN 3 Manage personal health and wellness
OCCUPATIONAL
OA   GENERALLY ACCEPTED ACCOUNTING PRINCIPLES
OA 1 Understand and apply the accounting equation
OA 2 Define general accounting terms
OA 3 Document and reconcile results of math calculations
OA 4 Apply the concepts of maintaining a checkbook and reconciling a bank statement
OA 5 Identify the components of a negotiable instrument
OB   BANK PRODUCTS AND SERVICES
OB 1 Define credit and credit terms
OB 2 Complete credit forms and applications
OB 3 Possess general knowledge of the following: checking, savings, loans, certificates of deposit, investments, IRAs, customer services, trust services, ATMs, credit/debit card
OB 4 Understand the Federal Reserve System
OB 5 Understand the role of FDIC
OB 6 Describe the check clearing system
OC   KEYBOARDING/DATA ENTRY SKILLS
OC 1 Demonstrate proficient speed and accuracy in use of numeric keypad
OC 2 Demonstrate proficient speed and accuracy in use of keyboard
OD   SOFTWARE APPLICATIONS
OD 1 Produce documents integrating current word processing, database, and spreadsheet files
OD 2 Create worksheets using spreadsheet commands, functions, and formulas
OE   MARKETING SKILLS
OE 1 Develop and utilize cross-selling skills
OE 2 Utilize resources available to answer customer questions in person or by telephone
OE 3 Greet and assist customers
OF   SAFETY AND SECURITY PROCEDURES
OF 1 Know the importance of securing cash and cash items
OF 2 Identify valid currency
OF 3 Be attentive and aware of your surroundings
OF 4 Understand the importance of audits and regulations
OG   BANKING OPERATIONS
OG 1 Sort and count currency and coins by denominations
OG 2 Compute simple and compound interest
OG 3 Open, close, and reconcile teller stations
OG 4 Understand debits and credits
OG 5 Verify cash transactions
OG 6 Provide customers with their account information
OG 7 Reconcile accounts with statements
OG 8 Verify interest on accounts
OG 9 Prepare customer deposit slips
OG 10 Prepare cash in and cash out tickets
OG 11 Process cash and checks for deposit
OG 12 Process check with cash return for deposit
OG 13 Recognize negotiable instruments
OG 14 Process savings withdrawal
OG 15 Receive loan application
OG 16 Process loan requests
OG 17 Accept loan payments
OG 18 Understand the loan collection process